Etiquette & Leadership Coach helping people show up with confidence, kindness, and credibility.

Etiquette is not complicated, it’s thoughtful, intentional, and simple. When practiced with sincerity, it builds confidence, strengthens communication, and creates meaningful connections in every setting, both personal and professional. It’s less about rigid rules and more about showing respect. Etiquette is reflected in how you carry yourself, how you treat others, and how you make people feel in your presence. When you lead with kindness and self-awareness, people notice—and remember.

Q. What’s the best way to recover when I forget someone’s name—especially if we have met before?

A. Be sincere and own it with grace. Say, “I’m so sorry—I know we have met before, but I’m blanking on your name. Would you remind me?” A warm, honest approach is far better than pretending. Acknowledging the familiarity shows respect—and most people will appreciate your sincerity.

Q. Everyone’s on their phone at dinner. Is it really that rude if I am too?

A. Yes—this is still rude, even if everyone else is doing it. Using your phone at the table sends the message that your company is less important than your screen. If you are expecting something urgent, let others know ahead of time. Otherwise, give your full attention to the people in front of you. Connection starts with presence.

Q. Being back at the office, even with headphones on, my coworkers chime in from across the cubicle during my conversations, even when it doesn’t involve them. How can I ask them to stop without sounding rude?

A. Try this: “I appreciate your interest, but you’re only hearing part of the conversation. I would really appreciate a bit of privacy, it helps me stay focused and respectful of the person I am speaking with.”

This is direct, professional, and kind. Boundaries aren’t rude, they are necessary. And sometimes, even well-meaning coworkers need a gentle reminder to stay in their own lane.

Etiquette Tip of the Week: 

Confidence is quiet. Consideration speaks louder.

True polish isn’t loud or flashy—it’s in how you hold a door, pause to listen, offer a genuine thank you… or simply share a warm smile. Master the small things, and the big moments will follow.

Have a situation you’d like help with? Write in or [email protected] and your question may be featured in a future column. Let’s build a kinder, more respectful world, one interaction at a time.

Lee-Ann Barkhouse is a certified etiquette and leadership coach who helps people show up with confidence, kindness, and credibility. At Invest in You (www.investinuma.com), she shares practical tools to make everyday moments more thoughtful and meaningful—whether at work, at home, or right here in the community.